Email Productivity Remediation Delay (Graymail)

Incident Report for Abnormal Security

Resolved

Starting at 09:00 am PDT on October 10, 2023, Abnormal Security was made aware of a possible delay in remediation for Email Productivity (EPR / Graymail). Some of the Abnormal EPR customers may have experienced a delay in the remediation of Graymail. A fix was identified and applied at 1 pm PDT on October 10, 2023, with remediation times returning to normal by 2 pm PDT.

On Oct 11, 2023, an additional occurrence of the remediation delay was reported. This was identified as an edge case, and a fix was put in place at 9:30 am PDT on October 11, 2023, to address this edge case.

As of 9:45 am PDT, all Graymail remediation times were back to a normal rate.

We apologize for the delay in posting this update, as we worked to resolve the issue and determine the breadth of impact.

Posted Oct 11, 2023 - 12:01 PDT

This incident affected: Email Productivity (EPR).