Monitoring - Microsoft services continue to show signs of recovery. For hosted EU customers, processing of newly received emails and previously delayed emails is operating normally, and all configurations have returned to normal. For hosted US customers, newly received emails are processing normally, while Abnormal continues to process the remaining backlog of emails affected by the outage. Abnormal engineers have increased processing capacity to accelerate recovery of this backlog. Abnormal will provide further updates as recovery progresses.
Nov 13, 2026 - 09:45 PST
Nov 13, 2026 - 09:45 PST
Update - Abnormal has resumed processing newly received Microsoft 365 emails for approximately two-thirds of mailboxes for hosted US customers and 80% of mailboxes for hosted EU customers. Recovery remains ongoing, and affected services have not been fully restored. Abnormal engineers are working to restore processing for the remaining mailboxes and process emails that could not be retrieved during the Microsoft outage, prioritizing newly received emails and retrying previously unsuccessful processing attempts. Customers may continue to experience delays in email processing and protection while recovery progresses. Customers using Google Workspace remain unaffected. Abnormal will provide further updates as more information becomes available.
Microsoft service updates are available at: status.cloud.microsoft
Nov 13, 2026 - 05:59 PST
Microsoft service updates are available at: status.cloud.microsoft
Nov 13, 2026 - 05:59 PST
Update - Services remain impacted for some hosted US and EU customers using Microsoft 365 as Abnormal continues to await Microsoft's resolution of the underlying issues affecting its services. The outage continues to affect email delivery, Inbound Email Security, AI Security Mailbox, Graymail, Misdirected Email Prevention, and Account Takeover protection. Customers using Google Workspace are unaffected. Abnormal engineers have increased processing capacity in preparation for Microsoft's recovery. Further updates will be provided as more information becomes available.
Microsoft service updates are available at: status.cloud.microsoft
Nov 12, 2026 - 21:19 PST
Microsoft service updates are available at: status.cloud.microsoft
Nov 12, 2026 - 21:19 PST
Update - Services remain impacted for some hosted US and EU customers using Microsoft 365, with no service improvements observed at this time. The widespread Microsoft service outage continues to affect email delivery, Inbound Email Security, AI Security Mailbox, Graymail, and Misdirected Email Prevention, including outbound email protection. Customers using Google Workspace are unaffected. Abnormal continues to work closely with Microsoft and is awaiting resolution of the issues affecting Microsoft's services. Further updates will be provided as more information becomes available.
Microsoft service updates are available at: status.cloud.microsoft
Nov 12, 2026 - 15:29 PST
Microsoft service updates are available at: status.cloud.microsoft
Nov 12, 2026 - 15:29 PST
Update - Abnormal has confirmed that the service disruption affecting some hosted US and EU customers using Microsoft 365 is due to a widespread Microsoft service outage. Affected customers may continue to experience delays in email delivery, threat detection, removal of malicious emails, processing of reported suspicious emails, and Graymail filtering. Customers using Google Workspace are unaffected. Abnormal continues to work closely with Microsoft to restore service functionality and will provide further updates as more information becomes available.
Nov 12, 2026 - 11:26 PST
Nov 12, 2026 - 11:26 PST
Identified - Starting at 17:20 UTC on November 12, 2026, Abnormal began experiencing a service disruption affecting Inbound Email Security, AI Security Mailbox, and Graymail for some hosted US and EU customers using Microsoft 365. Affected customers may experience delays in threat detection, removal of malicious emails, processing of reported suspicious emails, and Graymail filtering. Initial findings also indicate that most Inline Microsoft 365 emails routed through Abnormal before delivery are being held up, potentially delaying delivery to recipients. Customers using Google Workspace are unaffected. Abnormal is investigating the issue and will provide further updates as more information becomes available.
Nov 12, 2026 - 10:21 PST
Nov 12, 2026 - 10:21 PST
Inbound Email Security (IES)
Major Outage
Email Productivity (EPR)
Major Outage
Account Takeover Service (ATO)
Major Outage
AI Security Mailbox (AISM)
Major Outage
AI Phishing Coach (AIPC)
Operational
Misdirected Email Prevention
Major Outage
Platform
Operational
Portal Application
Operational
Security Information and Event Management API (SIEM API)
Operational
Security Orchestration, Automation Response API (SOAR API)
Operational
Customer Support Portal
Operational
Abnormal Gov
Major Outage
Inbound Email Security (IES)(Fedramp)
Major Outage
Email Productivity (EPR)(Fedramp)
Operational
Account Take Over (ATO)(Fedramp)
Operational
AI Security Mailbox (AISM)(Fedramp)
Major Outage
Customer Support Portal (Fedramp)
Operational
Security Information and Event Management API (SIEM API) (Fedramp)
Operational
Security Orchestration, Automation Response API (SOAR API) (Fedramp)
Operational
Portal Application (Fedramp)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.