All Systems Operational
Portal Application ? Operational
90 days ago
99.98 % uptime
Today
Notification Delivery ? Operational
90 days ago
99.97 % uptime
Today
Account Takeover Service ? Operational
90 days ago
100.0 % uptime
Today
Abuse Mailbox Service ? Operational
90 days ago
100.0 % uptime
Today
Inbound Email Protection ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 23, 2021

No incidents reported today.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Postmortem - Read details
Sep 20, 19:21 PDT
Resolved - All systems continue to be stable and functional as of 11:17am PT.

As of 2:00pm PT, all attacks during the period of the incident (10:30am - 11:17amPT) have been confirmed to be remediated.

This incident is now closed, and the Root Cause Analysis will be added to this thread within 5 Business Days.
Sep 16, 14:19 PDT
Monitoring - Abnormal continues to monitor this incident, and all systems are stable and functional as of 11:17am PT.

We are analyzing attacks to be sure they are contained and remediated for the period of the incident - 10:30am - 11:17am PT

Another update will be posted in 60 minutes or sooner as we ensure all the affected messages are remediated.
Sep 16, 12:52 PDT
Resolved - At 11:17am PT, the issue was resolved and all Abnormal services are now stable.

Customers are now able to log into Portal. All systems are functional and any affected messages will be remediated shortly.

We will post another update in 60 minutes after verifying remediation Portal health, and ensuring that all attacks have been remediated.

A Root Cause Analysis of the issue will be posted within 5 days.
Sep 16, 11:30 PDT
Identified - Starting at 10:30am PT Abnormal started experiencing a system outage.

Customers are unable to log in and view remediated messages by Abnormal.

Abnormal has identified the issue and is in process of restoring the product.

Next update when the issue is resolved OR in 60 minutes, whichever occurs first.

We will be following up and publishing the root cause of the issue.
Sep 16, 11:17 PDT
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.