All Systems Operational
Uptime over the past 90 days. View historical uptime.
Portal Application ? Operational
90 days ago
99.97 % uptime
Today
Notification Delivery ? Operational
90 days ago
100.0 % uptime
Today
Account Takeover Service ? Operational
90 days ago
100.0 % uptime
Today
AI Security Mailbox ? Operational
90 days ago
99.75 % uptime
Today
Inbound Email Protection ? Operational
90 days ago
99.68 % uptime
Today
Email Productivity (Graymail) Operational
90 days ago
99.68 % uptime
Today
EMEA Data Center ? Operational
90 days ago
100.0 % uptime
Today
AMER Data Center ? Operational
90 days ago
100.0 % uptime
Today
Search and Respond ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Inbound Email Protection, Email Productivity, and AI Security Mailbox
Resolved - On July 23, 2024, Abnormal Security experienced a brief delay in remediation for Inbound Email Protection, Email Productivity, and AI Security Mailbox. These delays occurred during the periods of 14:05 UTC to 14:35 UTC and 15:05 UTC to 15:35 UTC. We want to assure you that all affected mailboxes during this time had their messages automatically processed, and no action is required from our customers.

Affected Services:
- Email Protection
- Email Productivity
- Abuse Mailbox

Severity Level: Major

Incident Timelines:
Incident Period 1: July 23, 2024, from 14:05 UTC to 14:35 UTC
Incident Period 2: July 23, 2024, from 15:05 UTC to 15:35 UTC

Actions Taken: We have implemented a fix to prevent further delays and will conduct a thorough review during our postmortem investigation. Rest assured, all affected mailboxes had their messages automatically processed.

Estimated Resolution Time: Resolved; all affected mailboxes had their messages automatically processed.

For any immediate concerns, please contact us at support@abnormalsecurity.com.
Jul 23, 09:00 PDT
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Abnormal Security Unaffected by CrowdStrike and Microsoft Service Disruptions - July 19, 2024
Resolved - Abnormal Security is aware of the recent outage affecting CrowdStrike and Microsoft services and is closely monitoring it. At this time all systems are healthy and fully operational, including Inbound Email Security and our integrations with CrowdStrike.

We will keep you informed if there are any changes. We value your trust and satisfaction and are committed to maintaining the highest standards of service.

If you have any concerns or require further information, please don't hesitate to contact Support.
Jul 19, 09:03 PDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024
Remediation delay for Inbound Email Protection, Abuse Mailbox and Email Productivity
Resolved - Incident Resolved: As of 17:00 UTC, the remediation delay issue for Inbound Email Protection, Abuse Mailbox, and Email Productivity was resolved.

Affected Services: Inbound Email Protection, Abuse Mailbox, and Graymail

Severity Level: Major

Incident Start Time: July 16, 2024, 15:00 UTC

Incident Resolution Time: July 16, 2024, 17:00 UTC

What We're Doing: our team will monitor the system closely to ensure stability. We are also conducting a post-incident review to prevent similar issues in the future.

Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com
Jul 16, 12:58 PDT
Update - Incident Update: Remediation delays have been reduced to 1 minute or less for Inbound Email Protection, Abuse Mailbox, and Email Productivity.

Affected Services: Inbound Email Protection, Abuse Mailbox, and Productivity

Severity Level: Major

Incident Start Time: July 16, 2024, 15:00 UTC

What We're Doing: The team continues to resolve the issue, and an update on the resolution status will be shared at the next planned update time.

Next Update: In 1 hour or less.

Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.
Jul 16, 10:12 PDT
Investigating - What Happened: On July 16, 2024, at approximately 15:00 UTC, Abnormal experienced a delay in remediation for Inbound Email Protection, Abuse Mailbox, and Graymail.

Affected Services: Inbound Email Protection, Abuse Mailbox, and Graymail

Severity Level: Major

Incident Start Time: July 16, 2024, 15:00 UTC

What We're Doing: The team has identified a fix and is actively resolving the issue. An update on the resolution status will be shared at
the next planned update time.

Next Update: In 1 hour or less.

Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.
Jul 16, 08:55 PDT
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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