All Systems Operational
Portal Application ? Operational
90 days ago
99.99 % uptime
Today
Notification Delivery ? Operational
90 days ago
100.0 % uptime
Today
Account Takeover Service ? Operational
90 days ago
100.0 % uptime
Today
Abuse Mailbox Service ? Operational
90 days ago
99.93 % uptime
Today
Inbound Email Protection ? Operational
90 days ago
99.93 % uptime
Today
Email Productivity (Graymail) Operational
90 days ago
99.93 % uptime
Today
EMEA Data Center ? Operational
90 days ago
100.0 % uptime
Today
AMER Data Center ? Operational
90 days ago
100.0 % uptime
Today
Search and Respond ? Operational
90 days ago
99.95 % uptime
Today
Customer Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - This incident has been fully resolved.

On March 5, 2024, starting at 16:00 UTC (8 am PT), customers may have started experiencing a delay in message remediation for Inbound Email Protection, Graymail remediation, and Abuse Mailbox processing. Search & Respond may also be impacted as well.

The root cause is a Google Workspace incident outage for Gmail.
https://www.google.com/appsstatus/dashboard/incidents/shD5VvSGTxETw1YLbsCt

- Affected Services: Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond.
- Severity Level: Major
- Incident Start Time: March 5, 2024, starting at 16:00 UTC (8 am PT)
- What We're Doing: Live processing is recovered for all customers from 17:00 UTC.
- Recovery
- 17:00 UTC: Live processing is recovered for all customers going forward from this time.
- 18:30 UTC: Messages affected during the incident timeline (16:00-17:00 UTC) have been processed.
- 20:50 UTC: Processing has recovered for POV customers.

- What Happened: Google Workspace experienced an incident outage for Gmail starting at 15:25 UTC. Our processing clusters currently process M365+GWorkspace traffic together; as a result, the latency on Google Workspace is causing M365 processing to also be affected.

Questions? For any immediate concerns, please contact us at support@abnormalsecurity.com.

Mar 5, 13:00 PST
Update - On March 5, 2024, starting at 16:00 UTC (8 am PT), customers may have started experiencing a delay in message remediation for Inbound Email Protection, Graymail remediation, and Abuse Mailbox processing. Search & Respond may also be impacted as well.

The root cause is a Google Workspace incident outage for Gmail.
https://www.google.com/appsstatus/dashboard/incidents/shD5VvSGTxETw1YLbsCt

- Affected Services: Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond.
- Severity Level: Major
- Incident Start Time: March 5, 2024, starting at 16:00 UTC (8 am PT)
- What We're Doing: Live processing is recovered for all customers from 17:00 UTC.
- Recovery
- 17:00 UTC: Live processing is recovered for all customers going forward from this time.
- 18:30 UTC: Messages affected during the incident timeline (16:00-17:00 UTC) have been processed.
- (In progress) Processing is being recovered for POV customers with an ETA of recovery of 20:00 UTC.
- What Happened: Google Workspace experienced an incident outage for Gmail starting at 15:25 UTC. Our processing clusters currently process M365+GWorkspace traffic together; as a result, the latency on Google Workspace is causing M365 processing to also be affected.

Mar 5, 09:54 PST
Monitoring - On March 5, 2024, starting at 16:00 UTC (8 am PT), customers may have started experiencing a delay in message remediation for Inbound Email Protection, Graymail remediation, and Abuse Mailbox processing. Search & Respond may also be impacted as well.

- Affected Services: Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond.
- Severity Level: Major
- Incident Start Time: March 5, 2024, starting at 16:00 UTC (8 am PT)
- What We're Doing: Live processing is recovered for all customers from 17:00 UTC.
- Recovery: Messages affected during the incident timeline (16:00-17:00 UTC) are currently being processed as part of recovery steps, with an ETA for recovery at 19:00 UTC, and no customer action is required.
- Estimated Resolution Time: March 5, 2024, 19:00 UTC
- Next Update: 2 hours

Mar 5, 09:14 PST
Investigating - On March 5, 2024, starting at 16:00 UTC (8 am PT), customers may have started experiencing a delay in message remediation for Inbound Email Protection, Graymail remediation, and Abuse Mailbox processing. Search & Respond may also be impacted as well.

- Affected Services: Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond.
- Severity Level: Major
- Incident Start Time: March 5, 2024, starting at 16:00 UTC (8 am PT)
- What We're Doing: We are currently investigating the issue, to determine the Root Cause and identify a fix.
- Estimated Resolution Time: TBD
- Next Update: 1 Hour

Questions? For any immediate concerns, please contact us at support@abnormalsecurity.com.

Mar 5, 08:37 PST
Mar 4, 2024

No incidents reported.