Incident Resolved: As of 17:00 UTC, the remediation delay issue for Inbound Email Protection, Abuse Mailbox, and Email Productivity was resolved.
Affected Services: Inbound Email Protection, Abuse Mailbox, and Graymail
Severity Level: Major
Incident Start Time: July 16, 2024, 15:00 UTC
Incident Resolution Time: July 16, 2024, 17:00 UTC
What We're Doing: our team will monitor the system closely to ensure stability. We are also conducting a post-incident review to prevent similar issues in the future.
What Happened: On July 16, 2024, at approximately 15:00 UTC, Abnormal experienced a delay in remediation for Inbound Email Protection, Abuse Mailbox, and Graymail.
Affected Services: Inbound Email Protection, Abuse Mailbox, and Graymail
Severity Level: Major
Incident Start Time: July 16, 2024, 15:00 UTC
What We're Doing: The team has identified a fix and is actively resolving the issue. An update on the resolution status will be shared at the next planned update time.