Inbound Email Protection, Email Productivity, and AI Security Mailbox

Incident Report for Abnormal Security

Resolved

On July 23, 2024, Abnormal Security experienced a brief delay in remediation for Inbound Email Protection, Email Productivity, and AI Security Mailbox. These delays occurred during the periods of 14:05 UTC to 14:35 UTC and 15:05 UTC to 15:35 UTC. We want to assure you that all affected mailboxes during this time had their messages automatically processed, and no action is required from our customers.

Affected Services:
- Email Protection
- Email Productivity
- Abuse Mailbox

Severity Level: Major

Incident Timelines:
Incident Period 1: July 23, 2024, from 14:05 UTC to 14:35 UTC
Incident Period 2: July 23, 2024, from 15:05 UTC to 15:35 UTC

Actions Taken: We have implemented a fix to prevent further delays and will conduct a thorough review during our postmortem investigation. Rest assured, all affected mailboxes had their messages automatically processed.

Estimated Resolution Time: Resolved; all affected mailboxes had their messages automatically processed.

For any immediate concerns, please contact us at support@abnormalsecurity.com.

Posted Jul 23, 2024 - 09:00 PDT

This incident affected: Inbound Email Security (IES), Email Productivity (EPR), and AI Security Mailbox (AISM).