As of July 10, 2023 at 10:15 pm UTC (3:15 pm PT), the Abnormal Security Dashboard loading issues have been resolved. Some customers may continue to experience some intermediate delays as the processes stabilize.
We apologize for any inconvenience that this issue created for you.
As we continue to investigate the issue of the Abnormal Dashboards intermittently taking extended times to load, we have seen better success with limiting the date range for the dashboards. Please be assured we are actively working to resolve the dashboard issues as quickly as possible.
Please also be assured that despite this issue, there is no impact on the detection or remediation services we provide. Our systems are still effectively monitoring and responding to all potential threats.
We appreciate your patience and understanding. We will keep you informed of our progress and provide timely updates.
Posted Jul 10, 2023 - 12:38 PDT
Update
Our team at Abnormal Engineering is actively investigating the root cause of the issue affecting the Abnormal Security Graymail Dashboard. We have implemented several fixes that have already improved functionality for some customers.
Please be reassured that despite this issue, there is no impact on the detection or remediation services we provide. Our systems are still effectively monitoring and responding to potential threats.
We appreciate your patience and understanding. We will keep you informed of our progress and provide timely updates.
We have identified an issue where the Abnormal Security Graymail Dashboard is not showing data for some customers and will timeout upon loading. A small subset of customers may also experience an issue with the audit logs not loading in the portal.
Our team has identified the issue and we are working to complete and test a potential fix.
There is no impact to detection or remediation services.
We will provide another update as soon as we have one.