Email detection and remediation services for hosted US customers were fully restored at 02:15 UTC on October 1, 2026. Abnormal engineers are processing messages that failed to process during the incident window, which is expected to complete by approximately 03:15 UTC on October 1, 2026. Please contact Abnormal Support at Support@abnormalsecurity.com if further issues occur.
Posted Sep 30, 2026 - 19:20 PDT
Identified
Abnormal engineers have identified the issue and are actively working on a fix to restore full service. The next update will be provided within one hour or sooner if additional information becomes available.
Posted Sep 30, 2026 - 18:20 PDT
Investigating
Starting at approximately 23:30 UTC on September 30, 2026, Abnormal began experiencing a service disruption affecting Inbound Email Security detection and remediation for some hosted US customers. Inline email may also not be detected or remediated as expected during this time. Abnormal engineers are actively working to restore services, and the next update will be provided within one hour or sooner if additional information becomes available.
Posted Sep 30, 2026 - 17:27 PDT
This incident affected: Inbound Email Security (IES).