Incident Resolution Time: July 31, 2024, 02:45 UTC
What We're Doing: Our team will monitor the system closely to ensure stability. We are also conducting a post-incident review to prevent similar issues in the future.
Starting at 22:10 UTC on July 30, 2024, Abnormal Security was made aware of a possible delay in remediation for Email Productivity (EPR / Graymail) due to an ongoing operational issue with our hosting provider AWS. Abnormal is continuing to assess and resolve any impact on additional services. Inbound Email Security is unaffected by the ongoing AWS issue.
Update: This AWS outage is also impacting: Account Takeover: Some customers may experience a delay in lateral phishing detection. SIEM/SOAR Integrations: Some customers may experience increased time-out requests
Starting at 22:10 UTC on July 30, 2024, Abnormal Security was made aware of a possible delay in remediation for Email Productivity (EPR / Graymail) due to an ongoing operational issue with our hosting provider AWS. Abnormal is continuing to assess and resolve any impact on additional services. Inbound Email Security is unaffected by the ongoing AWS issue.
Affected Services: Email Productivity
Severity Level: Major
Incident Start Time: July 30, 2024, 22:10 UTC
What We're Doing: The team continues to resolve the issue, and an update on the resolution status will be shared at the next planned update time.