Account Takeover Case Details Not Loading – Gov

Incident Report for Abnormal AI

Identified

The engineering team has identified the issue and is actively working to deploy a fix. Account Takeover detection and alerting remain fully operational. The next update will be provided when further information is obtained.
Posted Aug 03, 2026 - 13:34 PDT

Investigating

Starting at 17:00 UTC on August 3, 2026, Abnormal began experiencing an issue with Account Takeover case details for Gov customers. Customers may experience issues loading Account Takeover case details within the portal. Account Takeover detection and alerting remain fully operational. The engineering team is actively investigating and working to restore full functionality. The next update will be provided in 1 hour or when further information is obtained.
Posted Aug 03, 2026 - 11:50 PDT
This incident affects: Abnormal Gov (Account Take Over (ATO)(Fedramp)).
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