Starting at 9:20 a.m. PT, all messages affected by the incident were processed, and the incident is now fully resolved.
- Affected Services: Inbound Email Protection, Graymail, and Abuse Mailbox. - Severity Level: Major - Incident Start Time: May 1, 2024, starting at 13:00 UTC - What We're Doing: The Root Cause has been identified and resolved. Messages affected during the incident are being processed. - Estimated Resolution Time: May 1, 2024, starting at 9:20 am PT - Next Update: The incident is resolved
Starting at 9 am PT, Inbound Email Protection, Graymail, and Abuse Mailbox services were restored and are now running as usual. Messages affected during the incident are being processed.
- Affected Services: Inbound Email Protection, Graymail, and Abuse Mailbox. - Severity Level: Major - Incident Start Time: May 1, 2024, starting at 13:00 UTC - What We're Doing: The Root Cause has been identified and resolved. Messages affected during the incident are being processed. - Estimated Resolution Time: May 1, 2024, starting at 9 am PT - Next Update: 30 minutes
On May 1, 2024, starting at 13:00 UTC, Abnormal experienced a delay in remediation for Inbound Email Protection, Graymail, and Abuse Mailbox. Mailboxes affected during this period will have messages automatically processed, and no customer action is required.
- Affected Services: Inbound Email Protection, Graymail, and Abuse Mailbox. - Severity Level: Major - Incident Start Time: May 1, 2024, starting at 13:00 UTC - What We're Doing: The Root Cause has been identified, and we are working to resolve it as soon as possible. - Estimated Resolution Time: TBD - Next Update: 1 Hour