ATO Case Creation Service was down

Incident Report for Abnormal Security

Resolved

The backlog of ATO case creation has been resolved, and the ATO case creation process is back to normal operation.
We apologize for any inconvenience the issue created for you.

Please contact Abnormal Support (support@abnormalsecurity.com) for any additional details.
Posted 2 years ago. Sep 20, 2023 - 15:12 PDT

Monitoring

Starting September 19, 2023, 11:00 am PDT we stopped creating new ATO cases. This was resolved and on September 20, 2023, 12:00 pm PDT we started creating ATO cases again, starting with the backlog (oldest cases first).
We will update when the backlog has been resolved or 2 hrs whichever is first.
Posted 2 years ago. Sep 20, 2023 - 14:34 PDT
This incident affected: Account Takeover Service (ATO).
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