What Happened: On September 10, 2024, at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown issues, leading to elevated remediation times for Inbound Email Protection. This incident affected Microsoft and Google customers, causing delays in email remediation.
Affected Services: Inbound Email Protection
Severity Level: Major
Incident Start Time: September 10, 2024, at 16:00 UTC
Resolution: The incident was fully resolved as of September 10, 2024, at 18:45 UTC (11:45 AM PST). Remediation times have returned to normal levels.
What Happened: On 9/10 at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown issues, leading to elevated remediation times for Inbound Email Protection. This incident affects Microsoft and Google customers, who can expect email remediation delays.
Affected Services: Inbound Email Protection
Severity Level: Major
Incident Start Time: Sep 10, 2024, at 16:00 UTC
What We're Doing: Our Engineering team is actively working to address the increased latency.