Abnormal Security Status - Remediation Delay - Inbound Email Security and Email Productivity

Remediation Delay - Inbound Email Security and Email Productivity

Incident Report for Abnormal Security

Resolved

Incident Summary: On July 10, 2024, at approximately 14:00 UTC, Abnormal experienced a delay in remediation for Inbound Email Protection and Email Productivity.

What Happened: The root cause was a system delay in handling large attacker activity. Recovery is now completed, and all systems are fully operational.

Affected Services: Inbound Email Security, Email Productivity

Severity Level: Major

Incident Start Time: July 10, 2024, 14:00 UTC
Incident Resolved Time: July 10, 2024, 15:30 UTC

Timeline:
Identified: 14:00 UTC - Live remediation starts to be delayed for Inbound Email Protection and Email Productivity.
Recovery: 15:10 UTC - Recovery is in progress, and the live remediation delay starting to normalize.
Resolved: 15:30 UTC - Live remediation is fully recovered.

What We're Doing: Our team will monitor the system closely to ensure stability. We are also conducting a post-incident review to prevent similar issues in the future.

Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com

Posted Jul 10, 2024 - 13:05 PDT

This incident affected: Inbound Email Security (IES) and Email Productivity (EPR).