Incident Resolved: On June 18, 2024, at approximately 14:45 UTC, Abnormal experienced a delay in remediation for Inbound Email Protection, Abuse Mailbox, and Graymail. The root cause was a system delay in handling large attacker activity. Recovery is now completed, and all systems are fully operational.
Affected Services: Inbound Email Protection, Abuse Mailbox, and Graymail
Severity Level: Major
Incident Start Time: June 18, 2024, 14:45 UTC
Resolution Timeline: 14:45 UTC: Live remediation starts to be delayed for Email Protection, Abuse Mailbox, and Graymail. 15:48 UTC: Recovery is in progress, and the live remediation delay starting to normalize. 16:15 UTC: Live remediation is fully recovered.
Next Steps: Our team will monitor the system closely to ensure stability. We are also conducting a post-incident review to prevent similar issues in the future.
What Happened: On June 18, 2024, at approximately 14:45 UTC, Abnormal experienced a delay in remediation for Inbound Email Protection, Abuse Mailbox, and Graymail.
Affected Services: Inbound Email Protection, Abuse Mailbox, and Graymail
Severity Level: Major
Incident Start Time: June 18, 2024, 14:45 UTC
What We're Doing: Our Engineering team is actively working to address the increased latency.