Starting at 13:00 UTC, customers may have started experiencing a delay in message remediation for Inbound Email Protection, Graymail remediation, and Abuse Mailbox processing. Also, Search & Respond may be impacted as well. Affected Services: Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond. Severity Level: Major Incident Start Time: November 20, 2023, 13:00 UTC Resolved: Live processing has recovered and is healthy going forward for all customers. Estimated Resolution Time: November 20, 2023, 17:02 UTC Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.
Posted Nov 20, 2023 - 09:15 PST
Identified
Starting at 13:00 UTC, customers may have started experiencing a delay in message remediation for Inbound Email Protection, Graymail remediation, and Abuse Mailbox processing. Also, Search & Respond may be impacted as well. Affected Services: Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond. Severity Level: Major Incident Start Time: November 20, 2023, 13:00 UTC What We're Doing: We are close to returning to real-time processing and out of the incident. With the backlog reprocessed to delayed remediation during the incident period Estimated Resolution Time: TBD Next Update: 1 Hour Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.
Posted Nov 20, 2023 - 08:51 PST
Investigating
Starting at 13:00 UTC, customers may have started experiencing a delay in message remediation for Inbound Email Protection, Graymail remediation, and Abuse Mailbox processing. Also, Search & Respond may be impacted as well. Affected Services: Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond. Severity Level: Major Incident Start Time: November 20, 2023, 13:00 UTC What We're Doing: We are currently investigating the issue, to determine the Root Cause and identify a fix. Estimated Resolution Time: TBD Next Update: 1 Hour Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.
Posted Nov 20, 2023 - 07:08 PST
This incident affected: Portal Application, Abuse Mailbox Service, Inbound Email Protection, Email Productivity (Graymail), and Search and Respond.