This incident has been fully resolved. As of 21:13 UTC, Abnormal has completed reprocessing all emails from the impacted timeframe for European customers using Inbound Email Security. All affected emails have now been properly analyzed and protected. Abnormal's services are fully operational. If you experience any issues, please contact support at support@abnormalsecurity.com.
Posted Aug 14, 2025 - 15:52 PDT
Monitoring
As of 13:34 UTC, Abnormal has restored email detection and remediation functionality for European customers using Inbound Email Security. All affected services are now operating normally. Abnormal has begun reprocessing emails from the impacted timeframe to ensure complete analysis and protection. The next update will be provided once email reprocessing is complete. If you experience any further issues, please contact support at support@abnormalsecurity.com.
Posted Aug 14, 2025 - 06:39 PDT
Investigating
Starting at 04:00 UTC, Abnormal experienced a service disruption affecting email detection and remediation for some European customers using Inbound Email Security. During this time, some emails may not be properly analyzed or remediated. Abnormal's engineering team is actively working to resolve the issue and restore full functionality. Once service is restored, all emails from the impacted timeframe will be immediately reprocessed to ensure complete protection. Abnormal will provide updates as more information becomes available.
Posted Aug 14, 2025 - 06:31 PDT
This incident affected: Inbound Email Security (IES).