The issue has been resolved as of May 2024, 22:23 UTC, and all Threat Log message details are now visible.
There was no impact on email detection and remediation during this incident.
Posted May 14, 2024 - 15:25 PDT
Identified
Starting at approximately 19:00 UTC on May 14, 2024, our database, which powers message details in the Portal Threat Log Details page, began experiencing an unexpected increase in load, resulting in email content unavailable being displayed
There is no impact on email detection and remediation. Messages older than approximately May 14, 2024, 19:00 UTC should be visible. However, newer messages after May 14, 2024, 19:00 UTC will not be visible until the data staleness issues have been resolved.
Affected Services: Abnormal Portal / Threat Log
Severity Level: Major
Incident Start Time: May 14, 2024, 19:00 UTC
What We're Doing: Our Engineering team has identified the root cause and is implementing a solution. We expect the database performance to improve in the next hour.