EMEA Data Center Degraded Performance

Incident Report for Abnormal Security

Resolved

As of July 18, 2023, at 11:00 PM UTC, the reprocessing of impacted remediation actions was completed and customers should no longer experience any further issues.

We apologize for any inconvenience that this issue created for you.

Please contact Abnormal Support (support@abnormalsecurity.com) for any additional details

Posted Jul 18, 2023 - 16:46 PDT

Update

The reprocessing of impacted remediation actions is still progressing. We will provide an update once reprocessing is completed.

Posted Jul 18, 2023 - 15:14 PDT

Monitoring

On July 18, starting at 12:50 UTC and lasting 30 minutes, performance was degraded in the EU Data Center. Customers would have seen message detection and remediation issues during the affected time frame.

As of 13:20 UTC, the incident was resolved and all new messages are being remediated and judged properly.

We have started reprocessing the impacted remediation actions during the incident. We will provide an update once reprocessing is completed.

Please open a Support Case or contact Abnormal Support (support@abnormalsecurity.com) for additional details.

Posted Jul 18, 2023 - 12:00 PDT