As of October 19, 2023, 07:01 UTC the issue has been resolved and all Threat Log message details are now visible.
Posted Oct 19, 2023 - 00:16 PDT
Investigating
Starting at approximately 21:00 UTC on October 18, 2023, our database which powers message details in the Portal Threat Log Details page began experiencing data staleness issues resulting in being displayed.
There is no impact to remediation, only to visibility to message contents within the Portal. Messages older than approximately October 19, 2023 02:00 UTC should be visible, however newer messages will not be visible until the data staleness issues have been resolved.
Affected Services: Abnormal Portal / Threat Log
Severity Level: Major
Incident Start Time: October 18, 2023, 21:00 UTC
What We're Doing: The root cause has been identified and we are actively working to remediate the data staleness issues
Next Update: October 19, 2023, 09:30 UTC or upon resolution of the data staleness issues