The impacted remediation actions were reprocessed as of 10:00 AM PT 09/30.
Incident Summary: Starting September 29, 2023, at 07:06 am PDT we experienced an issue affecting our Inbound Email Protection service causing False Negatives and affecting Abuse Mailbox remediations.
Affected Services: Inbound Email Protection & Abuse Mailbox Severity Level: Major Incident Start Time: September 29, 2023, 07:06 am PDT Resolution Time: September 29, 2023, 10:49 am PDT
Questions?: If you're experiencing any issues following the resolution, please get in touch with us immediately at support@abnormalsecurity.com.
Posted Sep 30, 2023 - 12:24 PDT
Update
Major Incident Update
The reprocessing of impacted remediation actions is still progressing.
Next Update: Upon completion of the replay of messages.
Incident Summary: Earlier today we had an issue affecting our Inbound Email Protection service causing False Negatives and affecting Abuse Mailbox remediations. Affected Services: Inbound Email Protection & Abuse Mailbox Severity Level: Major Incident Start Time: September 29, 2023, 07:06 am PDT Resolution Time: September 29, 2023, 10:49 am PDT
The reprocessing of impacted remediation actions is still progressing.
Next Update: Upon completion of the replay of messages.
Incident Summary: Earlier today we had an issue affecting our Inbound Email Protection service causing False Negatives and affecting Abuse Mailbox remediations. Affected Services: Inbound Email Protection & Abuse Mailbox Severity Level: Major Incident Start Time: September 29, 2023, 07:06 am PDT Resolution Time: September 29, 2023, 10:49 am PDT
The reprocessing of impacted remediation actions is still progressing.
Next Update: 2 hours
Incident Summary: Earlier today we had an issue affecting our Inbound Email Protection service causing False Negatives and affecting Abuse Mailbox remediations. Affected Services: Inbound Email Protection & Abuse Mailbox Severity Level: Major Incident Start Time: September 29, 2023, 07:06 am PDT Resolution Time: September 29, 2023, 10:49 am PDT
Incident Summary: We are currently investigating an issue that is affecting our Inbound Email Protection service causing False Negatives and also affecting Abuse Mailbox remediations. Affected Services: Inbound Email Protection Severity Level: Major Incident Start Time: September 29, 2023, 07:06 am PDT Latest Developments: We have identified the root cause and a fix has been applied. We have started the reprocessing of messages during the affected time.
Resolution Time: September 29, 2023, 10:49 am PDT Updated Workarounds: N/A Next Update: Upon completion of the replay of messages. Questions?: For more details or immediate concerns, contact us at support@abnormalsecurity.com.
Posted Sep 29, 2023 - 11:18 PDT
Identified
Incident Summary: We are currently investigating an issue that is affecting our Inbound Email Protection service causing False Negatives. Affected Services: Inbound Email Protection Severity Level: Major Incident Start Time: September 29, 2023, 07:06 am PDT Latest Developments: We have identified the root cause and are working to identify a fix. Revised Estimated Resolution Time: TBD Updated Workarounds: N/A Next Update: 10:30 PDT Questions?: For more details or immediate concerns, contact us at support@abnormalsecurity.com.
Posted Sep 29, 2023 - 10:03 PDT
Investigating
Incident Summary: We are currently investigating an issue that is affecting our Inbound Email Protection service causing False Negatives. Affected Services: Inbound Email Protection Severity Level: Major Incident Start Time: September 29, 2023, 07:06 am PDT What We're Doing: We are currently investigating to determine the root cause of this issue. Estimated Resolution Time: TBD Current Workarounds: N/A Next Update: 9:30 am PDT Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.