Delayed Processing of Messages

Incident Report for Abnormal Security

Resolved

This incident has been resolved.

Posted Apr 21, 2020 - 14:55 PDT

Monitoring

Our engineering team has deployed and verified fixes, and Inbound Email Protection & Abuse Mailbox Services have returned to regular operational health.

We are currently retroactively re-processing all emails from the affected time period.

Posted Apr 21, 2020 - 10:28 PDT

Identified

Our engineering team has identified likely root cause issues, and is currently deploying & monitoring fixes.

Posted Apr 21, 2020 - 09:52 PDT

Investigating

We are currently experiencing a delay in processing of messages. Our engineering team is actively investigating.

Posted Apr 21, 2020 - 08:13 PDT

This incident affected: Inbound Email Security (IES) and AI Security Mailbox (AISM).